Visabet is a trusted online gaming platform in Bangladesh. Your privacy is not just a legal obligation to us — it is an ethical responsibility. When you create an account, make a deposit, or play a game on visabet, you share certain information with us. This policy clearly explains how that information is used, who can access it, and what rights you have.
This Privacy Policy applies to all visabet services — the website, mobile app, and any other digital channel. By creating an account, you confirm that you have read and agreed to this policy.
"Your personal data will never be sold to third parties — that is visabet's firm commitment."
1 What Data Do We Collect?
We collect various types of information to provide our services on visabet. This data falls into two main categories — what you provide directly, and what is collected automatically as you use the platform.
Information provided directly by you:
- Full name, date of birth, and nationality
- Mobile number and email address
- National ID, passport, or driving license number (for KYC verification)
- BKash/Nagad/Rocket number or bank account details (for payments)
- Address and postcode
Automatically Collected Information:
- IP Address & Device Type
- Browser information and operating system
- Login time, pages visited, and duration of your session
- Data Collected via Cookies & Tracking Technologies
- Gaming history, bet amounts, and win/loss data
We never store your full payment card number or CVV. Payment details are held on the payment gateway's own secure servers.
2 How is data used?
Visabet uses your data strictly for defined purposes. We believe using data beyond what is needed is a breach of your trust. Below is a detailed breakdown of exactly how we use your information:
| Purpose of Use |
What Data Is Used |
| Account Creation & Management |
Name, email address, and mobile number |
| Identity Verification (KYC) |
National ID, Passport |
| Payment Processing |
Mobile Banking / Bank Details |
| Fraud Prevention |
IP, Device & Gaming History |
| Sending Promotions & Offers |
Email, mobile number (with consent) |
| Fulfilling Legal Obligations |
Identity & Transaction Information |
| Service Quality Improvement |
Usage patterns and feedback |
You can opt out of promotional emails or SMS at any time. Simply contact our support team and they will remove you from the marketing list.
3 Who is data shared with?
Visabet does not sell your personal data to advertisers or third parties. However, limited data may be shared with trusted partners where necessary to operate our services:
- Payment Processor: Limited transaction data to verify bKash, Nagad, Rocket, and bank payments.
- Identity Verification Service: Trusted third-party providers may be used to verify your identity during the KYC process.
- Technology & Hosting Partners: Secure cloud services for server operations.
- Regulatory Authority: Sharing data with government or licensing authorities may be mandatory when required by law.
- Law Enforcement: Data may be disclosed in response to a court order or as required for an investigation.
Your data will not be shared with any party outside the cases listed above. All partners under contract with visabet are required to follow the same privacy standards.
4 How long is data retained?
Visabet does not hold your data longer than necessary. In general:
- All data is retained for as long as your account remains active.
- Even after account closure, certain data may be retained for legal purposes for up to 5 years.
- Transaction data must be retained for a specified period in accordance with anti-money laundering laws.
- If you withdraw your marketing consent, your data will be removed from all marketing lists immediately.
If you request data deletion, we will complete the process within 30 days, except where legal obligations apply.
5 What measures do we take to protect your data?
Visabet uses industry-standard security measures to keep your data safe. No digital system is 100% secure, but we take every possible precaution:
- SSL/TLS Encryption: All data between your browser and our servers is encrypted.
- Two-factor authentication: OTP verification for additional security when accessing your account.
- Firewall & DDoS Protection: Server-level protection against cyber attacks.
- Regular Security Audits: Regular system audits conducted by independent third-party experts.
- Access Controls: Only authorized staff can access specific data.
- Data Backup: Regular backups are performed to prevent data loss.
Never share your password with anyone, and change it regularly. visabet will never ask for your password by phone or email.
6 Cookies & Tracking Technologies
Visabet uses cookies on its website. Cookies are small files stored in your browser that help improve site functionality. The cookies we use include:
- Essential Cookies: Required for login sessions and site security — the site will not function properly without these.
- Performance Cookies: Collects information on which pages are visited most and how quickly the site loads.
- Functional Cookies: Remembers your language, location, and preferences.
- Analytics Cookies: To analyze site usage and improve the quality of our services.
You can disable cookies through your browser settings, though some features may not function properly as a result.
7 Your Rights
As a visabet user, you have several rights over your own data. These rights are established in line with international data protection laws:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You may request that inaccurate or outdated information be updated or corrected.
Right to Erasure
Under specific conditions, you may request that your data be deleted.
Right to Restriction
In certain circumstances, you may request that the use of your data be restricted.
Right to Portability
You may request a copy of your data in a commonly used format.
Right to Object
You may object to marketing or certain types of data processing.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
8 Data on Minors & Special Categories
Visabet is an 18+ platform. We do not knowingly collect data from anyone under 18. If you believe a minor's data has been collected by mistake, please notify us immediately — we will delete it and close the account without delay.
We do not collect sensitive information such as religion, political views, health data, or ethnic identity — nor do we have any reason to.
A note for parents — if you believe your child is using visabet, please contact us immediately at [email protected].
9 Policy Updates & Contact
Visabet may update this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email or a notification on the platform. Continued use of the site after any changes will be considered acceptance of the updated policy.
If you have any questions about this policy or wish to make a request regarding your data, please get in touch:
- Email: [email protected]
- Live Chat: Live chat support on the platform
- Response Time: Usually within 24–48 hours
Our Commitment
Why visabetIs your data safe at
🔒
End-to-End Encryption
Every connection you make is secured with SSL/TLS. Third parties can never read your data.
🛡️
No Data Sales
Your personal data is never sold to advertisers or third parties — that is our firm commitment.
👤
You Are in Control
You can request to view, correct, or delete your data at any time. Your rights are always upheld.
🔍
Regular Security Audits
An independent team of experts regularly audits our systems to ensure there are no vulnerabilities.
📋
Transparent Data Use
The purpose behind every piece of data we use is clearly stated. There are no hidden agendas.
⚡
Fast Response
We respond to all privacy-related requests within 30 days, and within 24 hours for urgent matters.
? FAQs
Never. visabet does not sell your personal data to third parties. Only limited information is shared with trusted partners strictly for operational purposes, and they are bound by the same privacy standards.
Following account closure, certain data must be kept for legal purposes for up to 5 years. However, you will be removed from marketing lists immediately, and all remaining data will be deleted as soon as possible.
Yes, at any time. Email us at
[email protected] or let us know via live chat. We will remove you from our marketing list. Important account-related messages will continue to be sent.
No. Full card numbers or CVV details are never stored on our servers. Payment information is processed directly on the secure servers of our payment gateway, which complies with PCI-DSS standards.
Yes. In the event of a data breach, we will notify the relevant regulatory authorities within 72 hours as required by law, and inform affected users at their registered email address as soon as possible.